Help centre
Frequently asked questions
Booking, payment and travel-day answers for Golden Dunes Travel guests.
How do I book an experience?
Open any experience page, choose your date and number of travellers, then press Book now. You can pay securely online or send an enquiry and our team will confirm availability with you.
Which payment methods do you accept?
Online payments are processed securely through Ziina and accept UAE debit and credit cards. All prices are charged in AED.
Can I cancel or change my booking?
Cancellation and change rules vary by experience. Check the selected experience page and your booking confirmation for the policy that applies to your reservation.
Do you offer hotel pick-up?
Pickup and transfer arrangements vary by experience. Check the selected product page for the published pickup, meeting-point or transfer details before booking.
Are experiences suitable for children?
Age, pricing and participation requirements vary by activity. Check the selected experience and confirm any child-suitability question that is not explicitly published.
How do I find an existing booking?
Use Find My Booking with your reference number (for example GDT-XXXXXXXX) and the email address used at booking.